The post holder will achieve this by providing the team with exceptional administrative support and customer service. This will involve managing administrative systems and processes and answering general questions from colleagues and the public in person or over the phone. The post holder will provide general coordination to ensure the service or department operates efficiently. This entails finding solutions to consumer inquiries, maintaining confidentiality, and enlisting the help of colleagues.
The post holder will be required to work an extended hour contract from 7 a.m. to 7 p.m. seven days a week, organized on a rota basis, to guarantee service delivery. It is imperative to work on bank holidays. The position holder will consistently provide a “client-focused” service, fostering productive working relationships and exceptional customer service.
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Details of SP Call Handler Jobs in UK:
| Job Title: | SP Call Handler Jobs in UK |
| Job Type: | Full-Time |
| Salary: | £22,800 – £24,300 / year |
| Experience: | 3 Year |
| Gender: | Both |
| Qualification: | Certificate |
| Career Level: | Executive |
| Country: | United Kindom |
Benefits of SP Call Handler Jobs:
- Skill Development: Skill Development Call handler positions offer exceptional opportunities to cultivate a diverse array of abilities, such as technical proficiency, customer service, problem-solving, and communication. These abilities are advantageous in numerous additional occupations.
- Entry-Level Opportunities: Numerous call handler positions are entry-level, which makes them accessible to individuals who may lack specific educational qualifications or extensive work experience. This can be an excellent method for transitioning into a new industry or entering the workforce.
- Career Development: Call handler positions frequently provide distinct opportunities for career advancement. You may advance to supervisory or managerial positions, training roles, or specialized areas, such as sales or technical support, as a result of your performance and experience.
- Job Availability: There is a significant demand for call handlers in a variety of industries. This demand offers job security and a plethora of employment opportunities in a variety of sectors and locations.
- Flexible Work Schedules: Numerous call centers provide flexible working hours, operating around the clock. This can be advantageous for individuals who require non-traditional work hours, including students, caretakers, and those who are seeking part-time employment.
- Work Environment: Modern call centers frequently offer a structured and supportive work environment. They may provide opportunities for social interaction with colleagues, regular training sessions, and team-oriented settings.
- Performance-Based Incentives: Numerous call center positions provide performance-based incentives, including bonuses, commissions, or other rewards, in exchange for meeting objectives and delivering exceptional customer service. High-performing individuals may derive financial benefits from this.
- Comprehensive Benefits: Numerous employers offer comprehensive benefits packages to call center employees, which include health insurance, retirement plans, paid time off, and other benefits that enhance overall job satisfaction and well-being.
- Remote Work Opportunities: The proliferation of remote work has enabled the fulfillment of numerous call handler roles from the comfort of one’s own home. This adaptability has the potential to enhance work-life balance and decrease the time and expense associated with commuting.
- Multilingual Opportunities: Call handler positions that necessitate language proficiency may offer you higher compensation and additional opportunities if you are bilingual or multilingual. This can also improve your professional profile.
- Customer Engagement: Call handler positions offer ongoing opportunities to interact with customers, resolve their issues, and enhance their overall experience with the organization, which is particularly appealing to individuals who derive pleasure from interpersonal interactions.
- Diverse Industry Experience: Call handlers have the opportunity to work in a variety of industries, acquiring exposure to a variety of sectors, including finance, healthcare, and technology. This variety has the potential to expand your knowledge and present you with new career prospects.
- Training and Development: Employers frequently allocate resources to call handler training programs to guarantee that they are adequately prepared to address customer inquiries and concerns. This continuous training has the potential to improve your career prospects and expand your knowledge.
Responsibilities:
- Maintaining efficient customer record systems
- Follow your supervisor’s instructions to maintain a secure work environment by your supervisor’s instructions.
- As needed, provide coverage for additional teams or services, which may involve working on various sites.
- The SPA Call Handler Administrator must possess exceptional communication skills, including both written and verbal communication.
- The SPA Call Handler Administrator enters accurate and pertinent information from referrals, whether written or electronically, into the System One database.
- Ensure the referral form contains all necessary information and is complete and accurate. To ensure that all clients receive the necessary care within their assigned service promptly, it is important to identify any gaps and actively pursue additional information before processing the referral.
- The SPA Call Handler Administrator evaluates and processes the referral, assigning it to the most suitable service on System One based on the received information while adhering to departmental procedures and the System One process maps.
- The SPA Call Handler Administrator is responsible for canceling and rescheduling appointments on System 1, as well as recording client feedback as required.
About us:
Start with NELFT.
Efficiently welcoming and inducting new employees into the trust is a top priority for NELFT. The trust will hire all new employees on the first Monday of each month. They will undergo a two-week comprehensive induction that encompasses mandatory training, systems training, and equipment allocation. New hires will have the opportunity to attend a variety of drop-in sessions that concentrate on engagement, health and wellness, and critical procedures, as well as meet with the executive team and senior managers as part of the process. We will conduct the induction at our headquarters in Rainham, Essex.
Probation Period
This position will be subject to a probationary period. The probationary term does not apply to internal applicants unless they are presently on probation or are bank employees.
High-Cost Area Supplement – London
In addition, this position includes a 5% High-Cost Area Supplement, with a minimum payment of £1,192 and a maximum payment of £2,011 per year, calculated on a pro-rata basis.
Job Duties:
For further details regarding this position and employment at the North East London NHS Foundation Trust, please consult the accompanying job description and person specification. We suggest that you adhere to this policy when finalizing your application.
We are pleased to receive your application, regardless of whether you meet all of the criteria specified in the person specification. During the interview process, any development requirements that may be necessary to help you succeed in the position may be addressed.
Certificate of Sponsorship
We are unable to offer sponsorship for all job positions, despite our status as a certified sponsor organization. Kindly verify your eligibility for the UKVI points-based system.
Use of AI
The applicant is responsible for composing the application for this position. The application may be rejected if artificial intelligence (AI) programs are implemented, as this paper is a critical element of the evaluation process. This does not preclude candidates from requesting the necessary assistance with their applications if they require it due to a declared disability.
Person Specification
Essential
- Previous NHS experience
- Previous Customer Service Experience
Essential
- Previous customer service experience.
- Previous administrative experience.
Essential
- Previous administrative experience.
Certificate of Sponsorship
Job seekers who require sponsorship from an existing qualified worker to work in the United Kingdom are encouraged to submit applications, which will be evaluated in conjunction with all other applicants. For additional details, please consult the UK Visas and Immigration website (opens in a new tab).
Skilled worker applicants seeking entrance clearance into the United Kingdom were obligated to submit a criminal record certificate from each country in which they had resided for a minimum of 12 months and continuously or cumulatively over the previous ten years, effective April 6, 2017. Adult dependents (those who are over the age of 18) are also subject to this requirement. The following is a source of guidance. International candidates undergo criminal record checks.
How To Apply For SP Call Handler Jobs in UK?
If you wish to enroll, please visit the link provided.
Frequently Asked Questions:
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What is the salary for call handlers in the UK?
The average salary for a 999 call handler is £28,287 per year in the United Kingdom. The average additional cash compensation for a 999 call handler in the United Kingdom is £3,915, with a range from £2,107 to £7,272.
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In the UK, what is a call handler?
As a call handler, you work in ambulance control rooms, taking phone calls from patients in various locations. Your job is to record all patient location and condition details, as well as inform emergency response teams.
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In the NHS, what does a call handler do?
As an NHS 24-hour call handler, you’ll accurately record information given by callers on the patient contact management system. Using system-generated guidance and asking additional questions, you’ll identify their needs. You’ll then follow instructions to determine the appropriate advice or service for the patient.
