We are presented with an exceptional opportunity to spearhead customer support initiatives for military and civilian clientele, ensuring an exceptional standard of service. This position will also handle transactions directly for a limited number of significant client accounts. Furthermore, it will require effective leadership of a small team of customer account managers, providing them with necessary mentoring, direction, and guidance.
Being accountable for the primary performance indicators of your team, you will possess the necessary expertise to analyze data and ascertain which objectives will exert the most significant impact on the organization, both for yourself and the team. You will have the opportunity to collaborate with multiple departments to advocate for customers and implement process changes across the organization.
Check Also: Customer Service Manager Jobs in UK 2024 – Visa Sponsorship
Details of Customer Contact Manager Jobs in UK:
| Job Title: | Customer Contact Manager Jobs in UK 2024 – Visa Sponsorship |
| Job Type: | Full-Time |
| Salary: | £35,000 – £45,000 / year |
| Experience: | 3 Year |
| Gender: | Both |
| Qualification: | Associate Degree |
| Career Level: | Manager |
| Country: | United Kingdom |
Benefits of Customer Contact Manager Jobs:
- Communication Skills Development: The development of communication skills is crucial for these positions, as they interact extensively with written and verbal information. Constant engagement with clients refines one’s capacity to effectively communicate concepts, reconcile disputes, and establish a positive relationship.
- Problem-Solving Skills: Effectively managing customer inquiries, complaints, and requests necessitates the application of innovative problem-solving abilities. In the role of Customer Contact Manager, one will consistently confront a multitude of challenges that will hone critical thinking skills and facilitate the identification of effective solutions.
- Proficiency in Customer Relationship Management (CRM): Practical knowledge of CRM software enables one to acquire expertise in the administration of customer databases, monitoring customer interactions, and conducting data analyses. These competencies are exceptionally industry-translatable and can substantially increase your employability.
- Gaining Insights into Consumer Needs: Through active consumer interaction, one can acquire crucial knowledge regarding their inclinations, challenges, and anticipations. The experiential understanding provided is of immeasurable worth in enhancing offerings and customizing promotional approaches.
- Team Collaboration: The responsibilities of the Customer Contact Manager frequently entail working in tandem with cross-functional groups, including those responsible for sales, marketing, and product development. This practice promotes cooperation and strengthens your capacity to collectively strive towards shared objectives.
- Career Progression Prospects: Positions held by Customer Contact Managers function as intermediaries to advance to higher-level positions in customer service, sales, or management. Acquiring results and exhibiting effective customer management abilities can result in advancements in rank and an expansion of duties.
- Personal Fulfillment: Providing assistance to consumers in problem-solving and ensuring their complete satisfaction can elicit a sense of personal fulfillment. Having the knowledge that you have improved the experience of another individual can increase your morale and job satisfaction.
- Ongoing Learning and Adaptation: Customer Contact Managers are consistently confronted with novel circumstances and challenges, which require them to engage in continuous learning. This dynamic environment offers prospects for professional development and maintains the job’s interest.
- Opportunities for Networking: Engaging in dialogues with clients, coworkers, and stakeholders provides the chance to broaden one’s professional connections. Developing relationships both internally and externally in an organization can facilitate the exploration of novel prospects and partnerships.
- Job Stability: Maintaining customer loyalty and satisfaction is a critical function of customer contact teams across virtually every industry, ensuring job stability. Therefore, Customer Contact Manager positions frequently offer a degree of employment security, particularly in industries that place a premium on customer service.
Roles and Responsibilities:
- Responsible for the management and supervision of all transactions about several prominent client accounts, ensuring prompt order processing, predicting demand, and furnishing delivery details.
- Lead a group of up to four direct reports with assurance. Maintains team performance and deliverables while communicating performance expectations.
- Apply logical reasoning to problem-solving and cross-functional collaboration to meet client requirements with timely results.
- To generate KPI improvements, streamline processing time for the team, or challenge current processes, the individual incorporates or considers best practices from prior experience.
- Customer advocates possess the ability to proficiently communicate the fundamental needs of their clientele to higher-level management.
- Proficient in utilizing data, research, and a variety of internal and external sources of information to inform decision-making.
- Oversee cross-functional initiatives to effectuate enhancements throughout one or more departments.
- Provides assistance and guidance to colleagues with limited expertise.
- Capability to educate and elucidate material for your team, as well as develop skills that facilitate consensus-building among team members regarding departmental priorities.
Required Qualifications
- Proven experience in customer service and/or business operations.
- Direct or indirect experience in people leadership, training, mentoring, and team development through line management or coaching/mentoring.
- Proficiency in both written and oral communication.
- Capability to monitor performance using key performance indicators (KPIs), meet deadlines, prioritize tasks, and implement necessary corrective measures.
- Self-motivated and capable of handling the burden of oneself and one’s team with minimal oversight.
- Enthusiastic about team development and perpetually on the lookout for innovative and challenging methods.
Desired Characteristics
- Leadership demonstrated through lean training for continuous improvement initiatives
- A keen interest in aviation and knowledge of the aviation industry
Flexible Working:
To promote and facilitate flexible work arrangements, GE acknowledges the value that employees place on maintaining a healthy work-life balance.
Total Reward:
GE Aviation acknowledges the significance attributed to Total Reward. In addition to providing you with the freedom, choice, and flexibility to receive your benefits flexibly, our flexible benefits plan, FlexChoice, enables you to conserve money whenever feasible.
We are pleased to provide you, as a newly hired employee of GE, with the following benefit fund options by default; you may modify them to suit your specific requirements:
- Pension without contribution.
- The Assurance of Life
- Protection against income for the entire group
- Private health insurance.
- Celebrated Holiday The hourly rate is equivalent to 26 days, and there is the option to purchase or sell.
Security Clearance
For this position, a Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained. It is important to note that failure to obtain BPSS clearance could result in your ineligibility for the position and the rescinding of any employment offer for reasons of national security. Please refer to the following hyperlink for additional details regarding the criteria necessary to obtain BPSS clearance. BPSS
Right to Work
Applicants seeking employment in the United Kingdom who require sponsorship are encouraged to apply and will be evaluated in the same manner as all other candidates. Nevertheless, by the relevant immigration regulations in the United Kingdom, individuals lacking the current right to work in the country may be unsuccessful for an appointment if a qualified, competent, and experienced alternative is available to occupy the role without the need for sponsorship. Please visit the UK Visas and Immigration page for further details.
How To Apply For Customer Contact Manager Jobs in UK?
Should you be interested in this position, please visit the link provided below.
Frequently Asked Questions:
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Is there a demand for customer service in the UK?
There is a strong demand for customer service representatives in the UK.
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What does a customer service manager do?
Provides problem-solving resources to answer customers’ questions, resolve problems, and maintain customer satisfaction. By providing help desk resources and technical advice, they maximize customer operational performance.
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What is the pay scale for customer service in the UK?
The average salary for a customer service representative is £22,346 per year in the United Kingdom. The average additional cash compensation for a customer service representative in the United Kingdom is £1,547, with a range from £620 to £3,860.
