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IT Service Design Lead Jobs in UK 2024 – Visa Sponsorship

Over £5 billion in income is generated annually by the complex payment systems developed and maintained by the TfL Technology and Data Directorate. This is a chance to become a member of the TfL Payment Team and help with the ongoing creation and management of growing payment systems that give clients innovation through the provision of top-notch services using state-of-the-art technologies.

In addition to devices found at stations, buses, and pass agents, our payment systems and services are accessible on a variety of platforms, including on-site Tier 3 Data Centers and cloud hosting services. Oyster, ITSO, Cycle Hire, and Contactless Payment are a few examples.

New services are constantly being added to payment systems, which are always evolving. A team of internal solution, infrastructure, and network architects, agile delivery experts, software developers, Cloud, and outside third parties collaborate to carry out this kind of development.

Check Also: Product Manager Jobs in UK 2024 – Visa Sponsorship

Details of IT Service Design Lead Jobs in UK:

Job Title:IT Service Design Lead Jobs in UK – Visa Sponsorship
Job Type:Full-Time
Salary:£65,000 – £72,000 / year
Experience:5 Year
Qualification:Associate Degree
Career Level:Executive
Country:United Kingdom

Benefits of IT Service Design Lead Jobs:

  • Technical proficiency: Employees in this position use their proficiency with IT service management frameworks, such as ITIL (Information Technology Infrastructure Library), to develop and put into practice service delivery best practices. To maintain the efficacy and competitiveness of IT services, they must remain informed about new developments in technology, market trends, and industry standards. 
  • Professional Growth and Career Advancement: IT Service Design Leads can pursue professional growth and career progression. Persons can advance to senior leadership positions like IT Service Delivery Manager or IT Director with experience and extra credentials like PMP (Project Management Professional) or ITIL Expert.
  • Possibilities for Leadership: IT Service Design Leads manage the planning and execution of IT services while directing and advising project teams. People can demonstrate their leadership abilities and shape the future of IT service delivery in this role. 
  • Strategic Impact: By influencing the organization’s overall service delivery strategy, leaders in IT service design have a strategic impact on the company. They set priorities for projects, coordinate IT services with business goals, and promote continual improvement to satisfy the changing demands of the company and its clients.
  • Cross-Functional Collaboration: IT Service Design Leads work with business divisions, clients, IT teams, and outside vendors, among other stakeholders, throughout the company. This interdisciplinary partnership promotes communication, cooperation, and a common knowledge of the demands and expectations for the services. 
  • Possibilities for Solving Problems: IT Service Design Leads are responsible for recognizing and resolving issues with service performance, delivery, and design. This offers ongoing chances for creativity, problem-solving, and process enhancement to raise the caliber and effectiveness of IT services.
  • Client Satisfaction: IT Service Design Leads foster client loyalty and satisfaction by creating and delivering superior IT services that either match or surpass client expectations. Client satisfaction increases an organization’s reputation and competitiveness in the market since happy customers are more likely to renew contracts, give favorable comments, and refer it to others.
  • Work-Life Balance: With flexible hours and remote work options, many IT Service Design Lead roles provide a good work-life balance. People who have this flexibility are better able to balance their personal and professional obligations, which improves their wellbeing and job satisfaction.

About the role:

With an emphasis on supporting product and project managers in developing non-functional requirements and guaranteeing the delivery of the change across the project gateway procedures, including transfer to BAU operation, the Service Design Lead will supervise new or upgraded payment services. Leading the design through the transition to acceptance into operational operation and close collaboration with a Transition Lead are also components of the job description.

Your role will be to work in a small, multitasking team of professionals to influence the design and development of solutions from a service operation, compliance, and assurance viewpoint. You will collaborate with various internal and external technical and project management teams.

Key Responsibilities:

  • For any new or modified service, it is necessary to identify and document the non-functional service requirements. These needs must then be reflected at every project gateway to guarantee that they are satisfied.
  • Specify and record the requirements for service acceptance that a project needs to fulfill in order to be accepted into BAU operations.
  • Make sure that any alteration complies with the security requirements and statutory standards, and that it is reviewed and managed in accordance with TfL’s several contracts with third parties.
  • Make sure that each alteration has the appropriate operational and technical documentation generated, checked, and kept in the TfL data room.
  • When new or updated services are offered, update the business and service catalogs accordingly.
  • Establish best practices and architecture designs for payment systems that must be adhered to for any new or modified service.
  • shall work with service experts to guarantee that every new or modified payment system service is appropriately planned and implemented, and that the functional and non-functional requirements of the service are recorded with appropriate test cases.
  • As the lead for any technical change from the perspective of service design, you will collaborate with technical teams to make sure that system impact assessments, alternatives analyses, and proof-of-concepts are completed properly at every level of the service life cycle, not just the delivery stages.
  • You will work closely with the project management, product, and operating business teams to comprehend end user goals and provide key messages to the technical team regarding service design and success.
  • Create and preserve strong working relationships with the Directorate, Suppliers, and TfL’s operational businesses.
  • You will talk about and show your work to a range of stakeholders, asking for guidance, consent, and criticism as necessary.

About You:

It is likely that you will have a successful background in a service design role that involves the development and management of sophisticated IT systems, as well as significant infrastructure knowledge and experience, given the scope of the work and the skills/experience required. As the point of contact for the many technical teams, product managers, project managers, stakeholders, and service operations, you will be resourceful, self-motivated, and possess great communication and teamwork skills.

We are seeking to develop an internal design/transition capability and long-term service strategy, thus we are open to speaking with individuals who, although lacking the complete skill set, possess enthusiasm and a desire to advance in a different industry.


  • Knowledge and experience with payment systems are desirable but not necessary.
  • Recognize the necessity for standard compliance as well as the security of payment and IT systems.
  • Recognize the effects of infrastructure architecture design and operation on the reliability of service delivery and the entire software development process.
  • Gain an understanding of network architecture and operation to guarantee high availability, low latency, and secure data transit.
  • Best Practices and Controls for IT System Architecture and Life Cycle Management.
  • Discover how large organizations operate at the level of business process execution. How internal politics and departmental boundaries affect actions and choices.
  • It is preferred to have a degree or comparable credential in a related field of study.
  • To get achievements that have been demonstrated, learn how to manage and keep an eye on systems and services.
  • Recognize the needs for system capacity and demand.


  • You will evaluate complex technological and business issues, synthesize solutions, and present options to several partners.
  • By interpreting a number of approved business demands, you will create a structured conceptual service design that satisfies both your own and other people’s nonfunctional criteria.
  • In order to deliver practical service design solutions, you will collaborate closely with the development, client, and project management teams. This will guarantee that thoughts and designs are doable and that input is taken into consideration.
  • You will make sure that all change design architectures—including data, scalability, capacity, demand, performance, operation, security, standard and license compliance, disaster recovery, monitoring, and life cycle—are guaranteed by pertinent stakeholders as part of the service design process.
  • You will guarantee that the non-functional needs are delivered in compliance with the service acceptance standards established for each change, from testing, transition, and vanguard to BAU operation, and you will represent the service requirements and risks in all gateway meetings.


  • It is probable that you have experience working as a service designer in an intricate IT service management company with a sophisticated service model.
  • It’s possible that some of the following were part of your experience:
  • Practitioners with ITIL certification vary from intermediate to expert.
  • finished working as a service designer for complex IT services.
  • Proven ability to manage technical modifications and record non-functional requirements.
  • Proven proficiency in navigating intricate service models, encompassing system and service communication with outside partners in the provision of end-to-end services.

Additional Information:

Please apply using a cover letter and your resume, ideally in “.docx” format. Each document should have a maximum of two pages and be formatted in Arial 12 font.

In the event that you make the short list, you might get a video interview invitation. While we make every effort to provide candidates with ample notice, there will be occasions when evaluations and interviews must be scheduled quickly, so some flexibility will be required. If there are a lot of suitable applications, we retain the right to end the application period early.

We are committed to inclusivity, diversity, and equality. We want to be a better, more inventive, and more efficient business by representing the city we work in. Our objective is to provide maximum inclusivity in our recruitment process. As a disability-aware company, we assure all qualified candidates with disabilities that they will receive an interview. We also use anonymizing software to take identifying information out of cover letters and resumes to ensure impartiality.

Numerous employees of ours work in various forms of flexibility. During the interview, please let us know what degree of flexibility you would want to have. See what we can accomplish.

We understand that it can be difficult to meet excellent individuals if you lack confidence. Thus, even if you think you don’t meet all the standards, please don’t hesitate to apply if you think you have what it takes. We hope to hear from you soon.

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More Info

  1. How much do lead service designers make in the UK?

    The average salary for a service design lead is £74,467 per year in the United Kingdom. The average additional cash compensation for a service design lead in the United Kingdom is £6,182, with a range from £3,437 to £11,118.

  2. What does a service design lead do?

    Oversee the quality of service delivery, implementing processes and standards that maintain consistency and excellence across all touchpoints. Planning and Organizing: Develop and execute plans for service design projects, including resource allocation, timelines, and project milestones.

  3. What is the role of a service designer? 

    The service designer is responsible for guiding the design and development of the service from a holistic, user-friendly, business-strategic, and human-centered point of view.

Hassan Khan

Hello, I'm Hassan Khan, a dedicated Professor at GC University in Lahore, specializing in the field of Career Counseling. With a passion for guiding and empowering the younger generation, I actively engage in initiatives aimed at assisting them in finding rewarding career opportunities and educational programs.

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